Warwick Visitor Information Centre (WVIC) takes the privacy of its customers seriously and is committed to the following policy. Warwick Visitor Information Centre (A Little Gift From Warwick) is a company registered in England and Wales with a registered address in Warwick, Warwickshire (CV34).
Information Provided By You
We collect the following personal information on customers who have placed orders with us.
- Full name
- Email address
- Contact telephone number
- Delivery address
This information is required to process payment and deliver your order to you.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research. This information is stored securely, away from WVIC, with the website-hosting company.
How We Use This Information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
Processing your order – We use the information you provide to process your order. For example, we need to supply address details to our courier service in order for them to deliver your purchase.
Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications from WVIC.
Research – We use anonymised data for market research purposes. For example, to report on how many orders we have had from a city/town within a given period.
Analysis – We use anonymised data about how you use the website in order to monitor traffic and website performance.
Who We Share This Information With
In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be necessary for us to share information with other third-party businesses. An example of those third parties can be found below.
- Payment Providers (Square)
Saved Card Details and Payment Information
WVIC do not store any card details. Any card details you provide, at the Checkout, are processed via Square.
Marketing communications are only sent to users who explicitly opt-in and give WVIC consent to contact them for marketing purposes (including special offers, discounts and seasonal promotions). Consent may be given at the time of placing an order or subscribing to our mailing list.
If you are subscribed to our marketing emails and no longer wish to receive them, please contact us and we will be happy to assist.
Warwick Visitor Information Centre and Warwick Box Office social media is designed to inform the community of upcoming events and attraction information.
- Any negative or inappropriate comments will be removed
- Our social media accounts are only monitored during office hours
- We are unable to respond to any complaints on social media.
- Complaints must follow our complaints procedure
The Manager is the elected officer for Warwick Visitor Information Centre who is jointly responsible for data protection compliance.